A Service Level Agreement (SLA) is significant because it outlines the expectations and deliverables to be executed by the parties involved in managed services. A Service Level Agreement also serves as the standard for the quality of services that will be provided by the vendor to their client. An SLA is like a contract that clearly defines the extent and limitations of services, the level of services that will be provided and the cost involved in executing the service.
Scope of the Service Level Agreement
The Service Level Agreement also provides a viable time frame for the project to be completed. Continue reading “The Service Level Agreement As Part Of Application Monitoring”